Screen share
Show the technician exactly what you approve.
Customer connection room
Join the repair session with control in your hands.
This alpha flow lets customers choose video when the technician offers it, use browser screen sharing, claim a one-time endpoint connection, and keep every access permission separate.
Live repair handoff
Choose video, chat, or remote code.
Confirm the technician, choose the device, then decide whether video belongs in this repair. Browser screen share and the Windows agent command stay tied to a single code and the K8s relay route.
Repair proMaya ChenByteBridge Repair
IssueSlow computer cleanupWindows tune-up, malware cleanup, managed PCs
Wait2 min1 consent gates enabled
Alpha sessionWindows | Customer device
Screen shareReady for approval
Video callCamera optional
01Intake readySlow computer cleanup
02Pro matchedMaya Chen
03Video checkedOptional but recommended
04Screen approvedWaiting for customer share
05Agent command readyFTT-842-19
Endpoint commandFTT-842-19
Run this only on the device being repaired. The agent claims the one-time code and joins the hosted K8s relay.
endpoint-agent.exe connect-code --server https://ftt.detailedindesign.com/api --code FTT-842-19 --output-dir .logs\relay-device
Alpha tools
Everything visible here is part of the repair trust loop.
The browser experience proves the customer handoff. The Windows endpoint agent proves the remote device connection. The technician console consumes the relay, grants, diagnostics, and audit events.
Video talk
Keep a face-to-face repair handoff open.
One-time code
Bind the endpoint agent to this session only.
Consent controls
Remote control, files, and unattended access stay separate.
Audit timeline
Customer-visible history for every approval and action.
Device support
Windows, macOS, Linux, iOS, Android, and on-site workflows.