Operator Console
Protected enrollment tickets, live device state, task approvals, SSE updates, and audit visibility.
CrossLoop Rebuilt For Detailed In Design
Connect, repair, bill, and prove every support session from one trusted suite.
Follow The Tech brings the simple old-school remote help experience back with modern consent, K8s relay services, repair CRM, AI drafts, Stripe Connect billing, and customer-visible audit trails.
1Customer shares code
Attended session starts only after consent.
2Technician joins
Relay grants define screen, control, and transfer rights.
3Repair closes out
Work order, invoice, notes, and audit trail stay together.
Secure connect codeFTT-842-19
CrossLoop-style simplicity, DID-grade consent, billing, and audit proof.
K8s relay planeftt.detailedindesign.com
Remote sessions route through the FollowTech namespace, relay services, and DID ingress path instead of desktop-only peer assumptions.
Managed support postureLoading
Customer consent and attended support state now flow from the same API snapshot used by other surfaces.
Revenue layerLoading
Billing and accounting visibility sit alongside seller operations instead of being isolated mock content.
Live Suite
Each role surface now speaks to the same control plane.
Marketplace, seller, customer, and admin workflows are no longer isolated demos. They share live quote, order, invoice, and session state.
Marketplace
Customers can submit live quote requests against real seller and service data through the public surface.
Technician Cockpit
Live attended-session control now has a dedicated surface for relay bootstrap, grant issuance, frame capture, and remote actions.
Customer Portal
Quotes, orders, invoices, devices, and session history are grouped into one customer-facing workflow.
Seller Operations
Quotes convert to orders, invoices move through payment state, and billing context stays visible beside repair activity.
Platform Admin
Marketplace metrics, sync queues, seller trust posture, and session activity are now operator-session protected.
Payment Stack
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Connection Marketplace
Customers can request help like the original CrossLoop idea, but shops now get CRM history, identity, payments, licensing, and audit proof.
Remote Command Surface
Simple enough for customers, structured enough for repair shops.
The first screen is designed around the familiar share-code remote support pattern, then expands into the complete shop operating system.
Start customer intake, share a connection code, approve the estimate, and review the final audit trail.
Join consented sessions, request relay grants, capture frames, run approved diagnostics, and close the work order.
Manage customers, devices, tickets, estimates, parts, invoices, warranties, reviews, and payout state.
Route jobs to verified providers with service catalog, quotes, availability, ratings, and dispute handling.
Production Offer
Built for repair shops that need enterprise tools without enterprise overhead.
Follow The Tech combines repair CRM, consent-first remote support, Stripe Connect payments, DID licensing, and mobile-ready customer access.
Repair CRM
Customers, contacts, devices, tickets, estimates, work orders, parts, warranties, invoices, messages, files, reviews, and audit trails.
Phone Repair Ready
IMEI/serial intake, screen and battery workflows, photo evidence, pickup signatures, parts notes, and customer-visible warranty handoff.
Computer Repair Ready
Windows, macOS, and Linux support with attended sessions, approved diagnostics, endpoint agent enrollment, and closeout summaries.
PWA Customer App
Customers can install the portal on phones first, then approve estimates, pay invoices, review history, and revoke consent.
Shop Billing
Stripe Connect handles repair invoices, platform fees, connected account onboarding, payouts, refunds, disputes, and webhook replay.
Design Packages
DID-governed upsells can bundle shop branding, customer portal polish, marketing assets, and custom repair package presentation.
Plans
SaaS licensing stays with DID while repair revenue flows through Stripe Connect.
These public plan cards are ready to bind to DID License Agent product records once live plan IDs are supplied.
Starter Shop
Single shop, 3 seats, CRM, customer portal, estimates, invoices, and attended support.
Growth Repair
Multi-tech workflow, inventory, warranties, AI drafts, PWA customer access, and Stripe Connect payouts.
Enterprise Local
Multi-location controls, custom design package, advanced audit reporting, SSO-ready posture, and launch support.
Public marketplace snapshot
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Refresh live overview
Use this to pull fresh public marketplace and session state from the control plane.